Return and Refund Policy

Our Commitment to Your Satisfaction

At Yael Kimono, we strive to ensure that you are completely satisfied with your purchases. If for any reason you wish to return an item, we are here to help.

Return Period

You have 14 days from the date you receive your purchase to decide if you wish to return it for a refund.

Refund Eligibility

• Items purchased at full price are eligible for a full refund.
• Items purchased with a promotional discount or directly discounted in the online store are not eligible for a refund.
• Once we receive and inspect your returned item(s), we will notify you about the approval status of your refund.
• Approved refunds will be processed back to your original payment method. Please note that the processing time for refunds can vary by bank or credit card issuer, typically taking 3-6 business days.

Return Shipping

• Customers are responsible for the direct costs associated with returning goods.
• We strongly recommend using a trackable shipping service, as we cannot be held responsible for lost returns.
• Please return items to: Mingmen Lisa Leather Factory, 1st Floor (Right Side), Luogangqi Road East, Junhe Street, Baiyun District, Guangzhou City, Guangdong Province.

Refund Processing Time

• After we receive your return, confirm its condition, and validate the return, we will initiate a refund to your original payment method.
• It is essential to contact us with the tracking information once you've sent the package back, to ensure the refund process is smooth.

Shipping Time

• Our delivery timeframe is between 7 to 10 business days. If your order hasn't arrived within 3 days past the expected delivery date, please contact us.

Tracking Your Order

If your tracking link does not work, you can track your shipment using:

• 17track.net
• https://parcelsapp.com/

Shipping Costs

• Customers are responsible for their return shipping costs.
• For orders under AUD $120, a flat shipping fee of AUD $12.99 applies.
• Enjoy complimentary shipping on us for orders over AUD $120!

Before You Return

• Please contact us at contact@yaelkimono.com before sending any returns. The return address may differ from the original shipping address.

Damaged Orders

• If your order arrives damaged, please provide a photograph showing the damage. A clear photo on a flat surface showing the defect will help us assist you better and improve our quality control.

How to Reach Us

• Our dedicated team at Yael Kimono is available 24/7. You can expect a response within 24 hours. We are always happy to assist with any questions or concerns.

Enjoy Shopping with Confidence

We want your experience with Yael Kimono to be delightful. If you have any further questions about our return and refund policy, please don't hesitate to reach out.